Le Cellier

Hello Folks!

I'm officially no longer the newbie at the pavilion as well as I am all done my "Prove it" shifts in the restaurant.  In this blog I am going to be talking about the different positions in our restaurant, Le Cellier.

Le Cellier Steakhouse is the Canadian pavilions signature restaurant.  It is the second most popular restaurant in all of Disney World.  It usually books up three to six months in advance!  So if you ever plan on eating there....book early!  And because Le Cellier is in a Disney Park, it is not like any normal high end restaurant, there is no dress code.

Right now I am working Front of House at Le Cellier.  Front of house positions consists of greeter, seater and setter.  These are all non tipped positions.

Greeter:

The greeter stands behind the desk and checks the guests into the restaurant.  As the greeter, you need to make sure you ask a guest how many children and adults are in the party, if children; ask if highchairs or strollers are needed, ask if guest in wheelchairs/ECV's are able to transfer, ask guests if they are on the Disney Dining Plan (DDP) or Tables in Wonderland (TIW) and remind the guest that if on DDP it will be two table credits per person.  You also need to make sure that if guests want to wait outside, they must know that they can not wander past the bridge because we will not be able to find them.  Greeter does involve a bit of computer skills as well as some multi tasking.  While typing finishing with filling out a check in, you need to be able to start greeting the next guest so they are not standing there for too long waiting for you to talk to them.  

Seater:

Being a seater, you need to be very quick at memorizing and have good people skills (you need good people skills with a positions...but a little more with seater).  You need to be able to have conversations with the guests while bringing them to their table.  Things I like to ask is where they are traveling from, if they are having a good time and if they have been to Le Cellier before.  If there are younger kids I like to ask what other parks they have been too, what rides are their favourite and what characters they have met.  You need to be quick at memorizing because you need to learn the table numbers and what sections they are in.  Each section represents a canadian provence or territory, so you need to be able to know a fun fact for each provence and territory.  Another thing a seaters job is, is Disney trivia (or canadian trivia).  When the wait is starting to get long and there are a lot of guests in the front area, we do disney trivia.  It entertains the guests and it helps time go by faster...it's also a lot of fun!  And the guests that answer questions right get mickey stickers!  It's great when you have a crowd with lots of kids.

Setter:

This is probably the most exhausting job on podium.  Setter is the one who sets each table, and the shift is about 9 hours.  You are basically running around the restaurant setting tables non stop for 9 hours.  The good thing about this shift is that you do get an hour break, so you do get a chance to re-energize.  As setter you also have to refill the pretzel bread.  As setter, you don't really have much interaction with guests unless they ask you where the bathrooms are.  This can be nice when you have a cold/lost your voice and can not talk over the noise of the dining room.  

There you have it, the three non tipped positions at Le Cellier!  The next step up are tipped positions which is Food Runner and eventually Server, but I'll let you know more about them when I know more about them.  I have also started studying for my service test!  It's hard to start since you need to know what to study for, but once you start studying it gets a little bit easier.  Who knew that even when you are not in school anymore, you'd still have to study and write tests...

Time to make some tea and relax!

-Janice

"Mickey Mouse is, to me, a symbol of independence. 

He was a means to an end."

-Walt Disney